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I have loaded money to my smartcard from online balance loading sysytem (odtucard), the amount I have loaded has not been transferred to my smartcard. What should I do?

When you load cash to your smartcard during launch hours (after 11:00 a.m.) you should tap your card to load/update devices or Kiosks in order to transfer upload amount to your smartcard. If the amount has not been transferred despite you tap your smartcard to mentioned devices, you can report your problem from https://cardinfo.metu.edu.tr.