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System could not find my information altough I am a METU student. What can I do?

Readspeaker

a. If you have a METU student number, you must select your degree and program information. Your student number will be updated automatically with your application information. You must enter your last name that has been used at the METU Registrar's Office.
b. If you are a graduated/ not registered METU student, your student number will be found and your account will be updated with the written data.