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I cannot login to computers in PC rooms with my user code. What should I do?


If you cannot login to the computers in the computer rooms operated by Computer Center:

1. First, please try to login https://useraccount.metu.edu.tr with your usercode and password. If you cannot login either, please follow the instructions on http://faq.cc.metu.edu.tr/faq/i-forgot-my-password-where-can-i-apply to obtain a new password.
2. Please check the language icon on the lower right corner of the screen. If it is something other than TUR, then the keyboard layout is different than it is seen. Select TUR in the available options and try entering your password again.

If you can login to the computers and get logged out a minute later:

1. You might be prohibited to use the computers due to a violation of PC Room Use Regulations. Please contact with the IT Support Team via https://itsupport.metu.edu.tr/

2. There might be a temporary malfunction record of the computer you are using. Please try to login to another computer.