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I have problems installing VPN services, what can I do?

If you have installed Aruba VIA application but experience problems connecting to VPN service, please visit https://faq.cc.metu.edu.tr/faq/i-have-problems-vpn-services-what-can-i-do

If you have errors while installing Aruba VIA in Windows:

During our trials, in Windows 10 64 bit running Symantec Endpoint protection, even if the real-time protection is disabled, the VPN application and setup failed. With both Symantec and Aruba VPN uninstalled and then only Aruba VPN installed, VPN connection can be established)

If you still have problems installing the software, please run the installer from an administrative command prompt as Windows_4.0.0_64.msi /l*v log.txt (Windows_4.0.0_64.msi is the name of the installer file) and send us the log file along with the output of winver command.

If you have problems installing in Ubuntu 20.04:

Follow the following steps:

1. Download the installer from here.

2. Run the following from a command prompt, as root

# dpkg -i <file name>

(e.g. "dpkg -i via_4.0.0-2004190.Ubuntu16.04_amd64.deb"  )