When you change your smartcard because of various reasons (loss, stolen, broken, impairment etc.) the virtual money kept in your old smartcard is automatically transferred to your new smartcard. To do this, you need to tap your new card to one of the cash loading kiosks located in Cafeteria.

If you face with any problem, you can make your smartcard examined by related departments by stating your problem via METU CC - IT Support webpage after you logged in with your user account information.