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Can I load money to my smartcard by using foreign bank card?
Can I transfer the virtual money left on my METU ID card back to my account?
How can I load money through odtucard website?
How can I see my cash payments and loadings?
I am a METU staff. Can I get an ID card for my relatives?
I cannot get in/out at the electronic card pass system of the departments. What should I do?
I found my smart card after I have lost it. what should I do?
I get a warning message says “Your smart card has been canceled/out of use. Please apply your University” What should I do?
I have changed my Smart ID card. Do I have to reactivate my new ID card?
I have graduated. Would the available cash on my revoked card be returned to me?
I have loaded money to my smartcard from online balance loading sysytem (odtucard), the amount I have loaded has not been transferred to my smartcard. What should I do?
In case of the need to change my Smart ID card, would the virtual money on my old card be transferred to my new ID card?
METU Smartcard History
My cash/credit card does not have e-commerce property, what should I do?
My Smart card has been changed. Would the available cash on my old card be transferred to my new card?
My smartcard is broken, what should I do?
My smartcard is lost/stolen. What should I do?
The information displayed on the screen of the Cash payment/load devices does not belong to me. What is the reason?
The refund that I requested has still not been loaded to my smart card. What could be the problem?
Virtual money that I have deposited on my smartcard was set to zero just after I deposited or after I used it for a few times. What should I do?
When I tap/scan my smartcard to payment/load devices I get an error message says “your card has not been read” or “your card has not been recognized”. What should I do?
When is the money in smart ID card transferred back to my bank card if the smart ID card is cancelled?
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