My Smart card has been changed. Would the available cash on my old card be transferred to my new card?
When your smart card is changed, the virtual money available on your old card which you loaded from the cash loading kiosks or odtucard is transferred to your new card automatically. To do this, you need to tap your new card to one of the cash loading kiosks located in Cafeteria.
If you realize a problem about the money transfer you can visit METU CC - IT Support page. After you login into the system, you can report your issue via opening a new issue.