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Virtual money that I have deposited on my smartcard was set to zero just after I deposited or after I used it for a few times. What should I do?

When the virtual money in your smart ID card is deducted from your account disproportionally compared to your uses, you can visit METU CC IT support page. After you login into the system, you can report your issue by opening a new case. In that case, it is necessary to make contact with relevant departments for the card to be examined and if the problem is determined, your money is paid back to your account.