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Virtual money that I have deposited on my smartcard was set to zero just after I deposited or after I used it for a few times. What should I do?


When the virtual money in your smart ID card is deducted from your account disproportionally compared to your uses, you can send an e-mail that states the situation to hotline@metu.edu.tr with your METU e-mail address. In this case, it is necessary to make contact with the bank for the card to be examined and if the bank determines problem, your money is turned in to your paired account.