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Password and Recovery E-Mail Procedures for METU User Codes

A- To change the password of your METU user code:

  1. Visit https://useraccount.metu.edu.tr/,
  2. Log in with your current user code and password you are using,
  3. Click the CHANGE PASSWORD button on the following page,
  4. Type your new password twice in accordance with the rules in Section E below and click the CHANGE button.
  5. After a successful change, you can use your new password in a couple of minutes.

B- To set a new password in case you forget your password OR your password has been reset:

In case you forget your password, your recovery e-mail must be registered in your user account so that you can set yourself a new password. A new password activation link will be sent to your non-METU recovery e-mail address (Gmail, etc.) upon your request. You will be expected to reset your password within 24 hours via the link in the e-mail message. If your recovery e-mail is not defined in the system or if you have forgotten your recovery e-mail, follow the steps in sections C and D below.

If your recovery e-mail is defined in the system and you know your recovery e-mail;

  1. Enter https://useraccount.metu.edu.tr/,
  2. Under the User Login section, click "Forgot your password?"
  3. Click on the "SEND E-MAIL" button after entering the "username", "recovery e-mail" defined in the system, and the "image verification" characters.
  4. Check your recovery email address inbox. A new password activation link will be sent to your address. Click on the activation link on the next page.
  5. When you click the activation link, you will be directed to the page where you can create a new password. When you create a new password in accordance with the criteria specified in section E, you will see the message that your password has been successfully changed.
  6. After a successful change, you can use your new password in a couple of minutes.
  7. If the recovery e-mail address you typed is not the same as the e-mail address registered in the system, you will have a warning message “Recovery E-Mail mismatch. Please make sure you enter your registered recovery e-mail."  If you do not remember your recovery e-mail, you cannot set your recovery e-mail yourself as you also do not know your password. In this case, please fill out the form at https://itsupport.metu.edu.tr/ and ask for your recovery e-mail to be registered in the system. You will be notified of your recovery e-mail address registered in the system. With the e-mail recovery address you learned, you can set yourself a new password by following the steps above.

C- To define a recovery e-mail:

  1. Visit https://useraccount.metu.edu.tr/,
  2. Login with the current user code-password you are using,
  3. Click SET RECOVERY EMAIL button on the following page,
  4. Write your recovery email and click the UPDATE button.

D- If you cannot define a recovery e-mail yourself because you forgot your password:

  1. First of all, have your METU ID and T.C. ID cards ready. Scan the front of your identity card (both together) in a scanner or take a picture from your mobile phone. (In order to upload files, the photo must be one of the pdf, png, jpeg, gif file types and has a maximum size of 2mb),
  2. Enter the address https://itsupport.metu.edu.tr/.
  3. Click the "Fill out the Information Support Form" button on the next page.
  4. Fill in the requested information on the screen that appears.
  5. Click the "Upload File" button under the same screen. If the button is in the "Off" position, click on the text Off and turn it to the "On" position. And upload your ID cards.
  6. After entering the verification code at the bottom of the page, click the "Submit" button.
  7. After we receive your request, your recovery e-mail address will be registered by us. (the address you send e-mail from or an address you request if you have specified)

E- Our users should create their passwords according to the rules on the following page:

How can I change my password? What should I beware of in picking a new password?