If you have problems with installing the HPE Virtual Intranet Access (previous name is Aruba VIA) software, please visit https://faq.cc.metu.edu.tr/faq/i-have-problems-installing-vpn-services-w...

If you have problems with connecting to the VPN service, please check the following settings:

Make sure that you have the version of  HPE VIA installed on your system is the same as the one available from https://netregister.metu.edu.tr . There may be an update to the version you are using. After downloading the new version, follow the steps at http://faq.cc.metu.edu.tr/groups/vpn-service matching your operating system to setup HPE VIA.

If you end up with "... has stopped working" Windows error message when you try to run HPE VIA software, there might be a problem with the software installation or a different problem with the operating system. For this problem, you can follow the resolutions suggested from this link. 

For each connection, you need to provide your usercode and password. If the HPE VIA application does not ask for your usercode and password, please try clearing the profile of HPE VIA. You can follow the steps at http://faq.cc.metu.edu.tr/groups/vpn-service matching your operating system to setup HPE VIA.

Your network provider might be blocking the communication ports HPE VIA needs to use. The ports HPE VIA uses are 443 and 4500. (UDP:  500, 1701, 4500 TCP: 1723, 443, IP protocol: 50 are also used for MACOS) You can contact the IT department of your network provider to make sure that these ports are not blocked.

Any antivirus or firewall applications installed on your computer might also block VPN connections or cause the application not to install. In such a case, please uninstall both the VPN and the antivirus/firewall applications and restart your computer. Then, you can try installing HPE VIA VPN. If you can establish the connection, you can install the antivirus after the VPN application. (During our trials, in Windows 10 64 bit running Symantec Endpoint protection, even if the real-time protection is disabled, the VPN application and setup failed. With both Symantec and HPE VIA VPN uninstalled and then only HPE VIA VPN installed, VPN connection can be established)

If you cannot see the HPE Via driver in the Device Manager / Network adapters, it means that the setup of HPE VIA VPN is not complete and VPN might not work as expected. In such a case please uninstall and try installing HPE VIA again and make sure that HPE Via Driver is working properly in Device Manager.

You can only connect to the VPN service with the clients available from https://netregister.metu.edu.tr/ and for the listed operating systems. Due to the protocols used, you cannot connect to the VPN service with the utilities built-in the operating system or any other third party clients. If there is not an HPE VPN client available, you can connect to the VPN via other devices till a version compatible with your operating system becomes available.

Even after trying the above recommended solutions, please open an issue via https://itsupport.metu.edu.tr/

Usercode:

Operating system and device type (PC, Tablet, Phone, etc.):

Screenshot of diagnostics tab:

Screenshot of Connection Log in Diagnostics tab:

Screenshot of the errors, if any, in Connection Details tab

The logs created with the Send Logs button in Connection Details tab:

Time / date you try to connect