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I have problems installing VPN services, what can I do?

VPN Service

If you have installed Aruba VIA application but experience problems connecting to VPN service, please visit https://faq.cc.metu.edu.tr/faq/i-have-problems-vpn-services-what-can-i-do

If you have errors while installing Aruba VIA in Windows:

During our trials, in Windows 10 64 bit running Symantec Endpoint protection, even if the real-time protection is disabled, the VPN application and setup failed. With both Symantec and Aruba VPN uninstalled and then only Aruba VPN installed, VPN connection can be established)

If you have "Virtual Intranet Acccess (VIA) setup wizard ended prematurely" error message, please follow the following steps, especially deleting devices from the Device Manager:

  • make sure that there are no devices with names VIA or Aruba under Device Manager / Network adapters. If there are any, delete them.
  • If there are any unknown devices under Device Manager / Network adapters, delete those devices, as well.
  • check for Windows updates
  • some software on your computer may be blocking the installer. Please make sure that there is no antivirus software on your computer (Symantec, Mcafee, Avast, etc.) 
  • start Windows in safe mode and then restart it in normal mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-i...)
  • check the name of your PC. If there are any Turkish (or non-latin) characters, rename your PC. (https://support.microsoft.com/en-us/windows/rename-your-windows-10-pc-75...)
  • reboot your PC
  • try installing again

If you still have problems installing the software, please run the installer from an administrative command prompt as Aruba-VIA-4.5.0.0.2301057-64/l*v log.txt (replace Aruba-VIA-4.5.0.0.2301057-64.msi with the name of the installer file you have) and send us the log file along with the output of winver command.

If you have problems installing in Ubuntu 20.04:

Follow the following steps:

1. Download the installer from here.

2. Run the following from a command prompt, as root

# dpkg -i <file name>

(e.g. "dpkg -i via_4.0.0-2004190.Ubuntu16.04_amd64.deb"  )