Frequently Asked Questions

If an IP access of a computer that is related to you as a department computer coordinator has been restricted, you should first solve the problem listed on affected.metu.edu.tr that caused restriction. In order to remove the restriction, sign in www.netregister.metu.edu.tr with your user name and password.     If the access of a device related to you has been restricted, a warning is displayed on the top of the screen. Click View Details.     You can see the list of restricted IP and MAC addresses on the next screen.

The disk space allocated for user account owners on the central servers is designated as quota. Two different quota areas are allocated for METU users, one for their files and one for their e-mail. The procedures to be followed are different when file or e-mail message quotas are full.

For the e-mail messages quota:

Another quota is designated for the disk area where the user keeps the e-mail messages. When 90% of this quota is full, an alert message is sent to the user.

Büyük olasılıkla girdiğiniz e-posta adresi listeye üye bir adres değildir. Bir listeye üye olmadiğınız halde liste mesajlarını alıyorsanız bunun sebebi mesaj yönlendirme olabilir. Yani eğer mesajlarınızı birden fazla e-posta adresi ile takip ediyor ve bu adresler arasında yönlendirme kullanıyorsanız, liste mesajlarının gönderildiği e-posta adresiniz ile listeye üyelik için kullandığıniz e-posta adresi farklı olabilir.

Horde is a service that can be used to connect to your user account on the central servers of METU and easily perform activities
such as, accessing your e-mails, organizing your work using applications of a calendar, tasks, slips, or making password changes, and uploading
files. The service can be accessed from the https://metumail.metu.edu.tr/ address by clicking on the
relevant link (Fig. 1) or direct from the https://horde.metu.edu.tr/ address (Fig.

In normal conditions you cannot change the e-mail address in the format name.surnamemetu.edu.tr that you have chosen from User Account Management web site on the address https://useraccount.metu.edu.tr.

Within the METU Campus you can reach the central servers named Beluga and Orca.

“To connect central servers, you can use the newest version of SSH or try a different program. WinSCP is the one of the FTP programs you can use. You can make operations like changing the permissions of your files in the server, copying/moving a files and folders.

Additionally, for users who are more comfortable with command line PuTTY is a free software which enable to make necessary operations.

The disk space allocated for user account owners on the central servers is designated as quota. Two different quota areas are allocated for METU users and their capacities are independent from each other. The e-mail messages you may keep in the Inbox or other e-mail directories you have created are limited with the e-mail messages quota and the files in other directories to be created are limited by the file quota.

The academic/administrative staff who would like to work via the Central Systems or access the Internet should first fill out the User Code Application Form and have it authorized by the department/unit computer coordinator and submit it to Room B-14 at the CC during working hours, presenting their ID card, in order to get their user code and password.

E-liste servisindeki altyapı gereği, kullanıcıların üye oldukları her bir e-liste için farklı e-liste şifreleri tanımlanmaktadır. Dileyen kullanıcılarımız kolaylık olması açısından, tüm e-listeler için ortak bir e-liste şifresi tanımlayabilirler.

In order to recover files deleted from your account by mistake, it ought to be enough just to fill out the form that you will see when you go to https://portal.metu.edu.tr/group/sayfa/yedekleme address and choose the date and folder that you want to recover. The system backs up the files in your account every night. You can recover the files that have arrived before back-up time and the files which have been deleted after back-up time.
Note: Backup copies are kept for 30 days.