Some of e-mails, although not spam, arrive at the SPAMBOX folder. What should I do?
Forward the e-mail with full header information and the body part by opening a support ticket via https://itsupport.metu.edu.tr.
Posted on: 23/12/2014
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I forgot the web user account's password, How can I learn it?
If you forget the web user account's password, you should follow the procedures written at http://faq.cc.metu.edu.tr/faq/i-forgot-my-password-where-can-i-apply
Posted on: 15/04/2015
How can I update the operating system of my computer?
If you are using Windows 11 operating system, select;
Select the Start button, then click on Settings.
Update & Security. Click on Update & Security.
Posted on: 23/12/2014
My unit’s contact information on the internal letterhead appears incorrect. How can it be corrected?
In internal documents created in EBYS, the letterheads prepared by the Graphic Design Unit and listed at http://www.metu.edu.tr/tr/gkk/antetli-kagitlar are used.
Posted on: 26/05/2025
How can I find out the MAC (physical) address on an Android Smartphone?
1. Under your Applications, select Settings.
2. At the very bottom of the list, choose "About Device (Android Phones may say About Phone).
Posted on: 23/12/2014
While sending an e-mail I get the message "blocked by SpamAssasin" alert message. Why?
It is planed to reduce the number of "spam" e-mail messages out going from METU with the usage of a spam filter. Within the scope of such an action, when an e-mail message gets stuck in the spam filter, an alert message will be relayed to the user via the e-mail program being used.
Posted on: 23/12/2014
I deleted the Certified Electronic Signature (E-signature) Application E-mail from Kamu SM. What should I do?
If the Certified Electronic Signature application e-mail sent from Kamu SM is accidentally deleted, an automatic password e-mail is sent by the system once a week to the e-mail address notified to Kamu SM from our institution.
Posted on: 03/05/2021
I cannot see the action buttons to process an incoming document or electronic form. What should I do?
Action buttons such as Approve, Forward, Send for Signature, Download, Return, Mark as Completed, or access to the document/form’s workflow history and notes are displayed in the area just above the incoming document or electronic form.
Posted on: 22/05/2025
What are the options for displaying a mailbox?
The Mail Preferences option in the settings (gear icon) in Horde menu lets you customize the preferences for Mail and Mailbox Display.
Posted on: 23/11/2021
My Internet connection is very slow. What is the problem?
Our users are sharing the common Internet bandwidth of campus network. Connection speed of every user decreases as much as the number of the users sharing the network increases.
Posted on: 23/12/2014
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