I forgot the web user account's password, How can I learn it?
If you forget the web user account's password, you should follow the procedures written at http://faq.cc.metu.edu.tr/faq/i-forgot-my-password-where-can-i-apply
Posted on: 15/04/2015
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What should I do after removing the virus from my computer?
If your IP (Internet Protocol) access has been restricted by METU-CC you ask to hotline@metu.edu.tr to find out the reason.
Posted on: 23/12/2014
How can I use the Dağıtım Onayı feature?
For documents in EBYS that need to be transferred with the permission of a superior, it is advised to use the "Dağıtım Onayı" feature instead of "Sevk Et".
Posted on: 07/04/2025
How can I connect to the Central Server Systems from campus?
Within the METU Campus you can reach the central servers named Beluga and Orca.
Posted on: 23/12/2014
When I use ‘For Foreign Applicants’ link, "Your email information does not exist in the system. Check your email or use 'New User' link..." message. What can I do?
Make sure that the e-mail you have used for the application is correct. If you are sure, then please follow the instructions by clicking the 'New User' link.
Posted on: 23/12/2014
What does the "Kontrole Gönder" button do while preparing a document?
If the document needs to be checked by someone before proceeding to the confirmation process, the "Kontrole Gönder" button can be used.
Sending a document for checking
Posted on: 14/04/2025
How can I find out the MAC (physical) address on a Samsung Smartphone?
To locate the MAC Address of your WiFi-enabled Samsung smartphone, follow these steps:
Posted on: 23/12/2014
What should I do to reactivate the IP access of my computer?
If your computer's IP access has been restricted, you should first remove the cause of the problem which can be found on the list at www.netregister.metu.edu.tr -> Restiriction.
Posted on: 23/12/2014
My Internet connection is very slow. What is the problem?
Our users are sharing the common Internet bandwidth of campus network. Connection speed of every user decreases as much as the number of the users sharing the network increases.
Posted on: 23/12/2014
How long is the log in timer in EBYS?
After logging in to EBYS with your username and password, you will stay logged in for only an hour if you are inactive. After an hour of inactive state, you will have to log back in.
Posted on: 21/03/2025
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