Frequently Asked Questions

Faq Sayısı - Eng

I have lost my smartcard and apply for a new one, after a short time I found my lost smartcard. What can I do?

343
Can I Install Applications in PC Rooms?

342
I get a certificate warning when connecting to the wireless meturoam network with my device. What should I do?

341
METUCloud

340
How can I use E-signature in EBYS (Electronic Document Management System) [DSClient Application]?

339
Bubble Sheet Assignments in Gradescope

338
GRADESCOPE

337
My internet connection is very slow. What could be the problem?

336
How to Delete VPN Profiles ?

335
How can I load and spend money with SoliClub application?

334
GRAMMARLY

333
I'm the person who is responsible for authorization of people to department/unit e-gate system. How can I access to related interface for e-gate authorization?

332
How can I create and edit my address book in Roundcube?

331
How can I filter incoming e-mails in Roundcube?

330
How can I delete my e-mails using Roundcube?

329
How can I change user interface settings (Language, time zone, time format, date format, etc.) in Roundcube?

328
How can I add a signature in Roundcube?

327
How can I send an e-mail using Roundcube?

326
How can I use METU Central E-Mail Services with Roundcube?

325
Roundcube ile e-postalarımı nasıl indirebilirim?

324
Roundcube'de iletilerimi nasıl görüntüleyebilirim?

323
Bölüm, Birim, Merkez, Laboratuvar, Öğrenci Topluluğu web sayfası nasıl yapılır?

322
MICROSOFT EDITOR

321
Where can I find information about ReCaptcha image validation (I'm not a robot) on the registration page?

320
Can I load money to my smartcard by using foreign bank card?

319
METU Smartcard History

318
ADOBE ACROBAT BROWSER EXTENSION

317
How can I load money through odtucard website?

316
What are the options for displaying a mailbox?

315
How can I see my cash payments and loadings?

314
I get a warning message says “Your smart card has been canceled/out of use. Please apply your University” What should I do?

313
When I tap/scan my smartcard to payment/load devices I get an error message says “your card has not been read” or “your card has not been recognized”. What should I do?

312
My cash/credit card does not have e-commerce property, what should I do?

311
Problems with Alumni User Accounts

310
Password and Recovery E-Mail Procedures for METU Alumni User Codes

309
I forgot my METU alumni user code password. Where can I apply?

308
How can I change my Alumni Account password? What should I beware of in picking a new password?

307
How can I use METU E-Mail Services with Apple Mail?

306
Although I uploaded the transcript of my undergraduate education in accordance with the format (pdf, 312kb) during the graduate application, why can I only view the first page after submitting?

305
I cannot access it with the NES application access password come from Kamu SM, what should I do?

304
How to e-sign a PDF document with Acrobat Reader DC?

303
Can I use my certificate in international correspondence?

302
How can I apply for renewal if my e-signature certificate has expired / is about to expire?

301
How can I use my CES (e-signature) in TÜBİTAK Applications?

300
How to give E-APPROVAL for Certified Electronic Signature (e-signature)?

299
How can I generate the PIN (password) code of my e-signature SIM card? How can I unlock the PIN?

298
I retired, I no longer work at METU, can I get an e-signature?

297
How is the KamuSM Certified Electronic Signature (E-signature) Application Process?

296
Where should the wet signed e-signature application form be submitted?

295
How can I find out the e-signature validity period?

294
I lost my e-signature / it was stolen, my credentials have been updated; what should I do?

293
Where will I use the e-signature? Is it compulsory?

292
I don't have an e-signature, how can I get it?

291
Can I get an e-signature from another institution? I have an e-signature, can I use it?

290
I deleted the Certified Electronic Signature (E-signature) Application E-mail from Kamu SM. What should I do?

289
What should be done in case of a change of surname? Can I still use my e-signature?

288
I've lost my e-signature card reader. What should I do?

287
ARCGIS ONLINE

286
Password and Recovery E-Mail Procedures for METU User Codes

285
I want to use the most up-to-date / highest grade I entered before / later, instead of my ALES result withdrawn from the system. What should I do?

284
DEMOCREATOR

283
ACCESS TO ADOBE SOFTWARE

282
How can I access the computers in the PC rooms from off campus?

281
I have problems installing VPN services, what can I do?

280
Which PC Rooms are available for course registrations?

279
MAXQDA

278
How to Download the VPN Application?

277
How can I save e-mail attachments with Horde?

276
How can I secure my exams in PC rooms?

275
How can I install Safe Exam Browser to the computers in my PC room?

274
How can I join an exam with Safe Exam Browser?

273
MICROSOFT TEAMS

272
Cisco Webex for e-School

271
MSC

270
How can I update my information in the Phonebook?

269
My user account is closed. How can I get my e-mail backups (if there are any) and open them?

268
I don't receive e-mails sent to my METU e-mail address. What can be wrong?

267
How do I upload my transcript?

266
Why is there no student certificate /transcript upload field?

265
Why can't I apply from my mobile device?

264
ARCGIS PRO

263
How can I change my photo?

262
How can I use METU e-mail forwarding?

261
A guest account created for me. How can I connect meturoam wireless network?

260
It seems I have a connection to the wireless network but I can't connect to the Internet. What should I do?

259
my e-signature certificate is expired, what should i do?

258
How can I download all of my e-mails with Horde?

257
GAUSSIAN

256
AUTODESK REVIT ARCHITECTURE

255
AUTODESK ECOTECT ANALYSIS

254
AUTODESK AUTOCAD CIVIL 3D

253
AUTODESK AUTOCAD INVENTOR

252
ANSYS

251
Which devices are known NOT to support meturoam?

250
EBYS Kategori

249
What is E-Signature?

248
I forgot eduroam password, what can I do?

247
I forgot meturoam password, what can I do?

246
How can I connect to eduroam wireless network using my Windows 10 computer?

245
ABBYY

244
metuconnect

243
How can I connect Windows mail to my METU mail address with IMAP?

242
TURNITIN

241
How can I connect to meturoam network?

240
MATHCAD

239
MICROSOFT PROJECT

238
MICROSOFT VISIO

237
How is METU Wireless Network managed?

236
How is METU Wired Network managed?

235
MATLAB

234
SPSS

233
SYMANTEC ENDPOINT PROTECTION

232
MICROSOFT VISUAL STUDIO

231
MICROSOFT OFFICE

230
MICROSOFT WINDOWS

229
What can I do to make my Apple MAC computer more secure?

228
I cannot login to computers in PC rooms with my user code. What should I do?

227
How can I add my METU e-mail address to Gmail?

226
What is the difference between POP3 and IMAP accounts?

225
How can I get an user account with @metu.edu.tr extension?

224
How can I add someone to the white list?

223
How can I add an e-mail address to the black list?

222
Outsourced Software Opportunities for METU Personnel and Students

221
I blacklisted someone by accident in my Horde Webmail. How do I undo that?

220
I have problems with VPN services, what can I do?

219
Can I use different VPN softwares to use METU VPN Service?

218
I get "Algorithm negotiation failed" error when I try to connect servers with SSH Secure Shell program. What can I do?

217
New Students

216
How to install the software using ISO (CD/DVD images) files?

215
When is the money in smart ID card transferred back to my bank card if the smart ID card is cancelled?

214
AUTODESK 3DS MAX DESIGN

213
COMSOL

212
What is the list of Software Available in PC Rooms?

211
What is a recovery e-mail address?

210
When does a personnel user code expire and closed?

209
I am a METU personnel. How can I obtain a user code?

208
Is there a VOIP Service at METU?

207
Is there a FTP Service of METU CC?

206
What about METU off-campus connection statistics?

205
Is there a Domain Name Service in METU?

204
How to managed METU Departments/Units Wired Network?

203
What about METU Campus Backbone (METU-NET) statistics?

202
How can I learn whether my ip address has restricted or not?

201
Email address activation for newly registered students

200
Problems with User Accounts

199
What are the Required and Suggested Content Features for the Web Pages of Academic/Administrative Units and Student Clubs

198
What are the PC Rooms Hardware Configurations?

197
What are PC Rooms Regulations? (In Turkish)

196
What are the duties of PC Room Supervisors?

195
How can I reach the PC Rooms Map?

194
What are the PC Rooms Working Hours?

193
How could I find the location of a building or classroom located on ODTÜ?

192
What should I do for creating a blog with my ODTÜ username?

191
I forgot the web user account's password, How can I learn it?

190
How can I change the file and directory permissions in Unix operating system with the 'chmod' command?

189
How the size of the messages sent to the list can be limited?

188
What are the settings to keep an archive of the list?

187
How a list can be set to be displayed at the Mailman web main page?

186
How a list can be set for only the list members to be able to send message to the list?

185
How a list can be set for everyone (member-or-not) to be able to send message to the list?

184
How a list can be set for only the list administrator to be able to send message to the list?

183
How a list can be set for only the moderator to be able to send message to the list?

182
How can I reach to the general information about MAILMAN ?

181
How can I use MAILMAN Interface as a List Member?

180
How can I use MAILMAN Interface as a List Administrator?

179
MATHEMATICA

178
AUTODESK AUTOCAD

177
ARCGIS DESKTOP

176
What is webcache?

175
The institution I want to apply is not in the list. What can I do?

174
How can I use METU E-Mail Services with Windows Mail?

173
How to apply to a program? Can you explain the steps briefly?

172
What is the technical structure of eduroam?

171
How can I reach to department coordinator?

170
How can I connect to eduroam wireless network via an Android operating system installed phone?

169
I am member of "abc-l" list but the messages I send does not arrive to the list. What may be the problem? (in Turkish)

168
On which platforms can I use my METU user code and password?

167
Why would the CC restrict an IP access?

166
Is it possible to apply to more then one graduate program at the same time?

165
How can I find out the MAC (physical) address on a Samsung Smartphone?

164
How can I delete an OLDINBOX and similar folders?

163
When I use ‘For Foreign Applicants’ link, how can I get the "E-mail" and "Password" information to start the online application?

162
Some of e-mails, although not spam, arrive at the SPAMBOX folder. What should I do?

161
I cannot get in/out at the electronic card pass system of the departments. What should I do?

160
How can i use METU VPN Service on Windows OS installed devices?

159
Are there any limitations for the attachments of outgoing E-mail?

158
What should I do to protect my computer against spyware?

157
I have changed my Smart ID card. Do I have to reactivate my new ID card?

156
Under which circumstances would a user account be terminated?

155
When I use ‘For Foreign Applicants’ link, "Password is incorrect" message. What can I do?

154
What should I consider in the letter of intention?

153
Are there any limitations for the attachments of incoming E-mail?

152
When I use ‘For Foreign Applicants’ link, "Your email information does not exist in the system. Check your email or use 'New User' link..." message. What can I do?

151
I have graduated. Would the available cash on my revoked card be returned to me?

150
How can I connect to eduroam wireless network using my Mac computer?

149
My smartcard is broken, what should I do?

148
Is there a wireless network in METU, how can I connect?

147
How can I transfer files and folders between my METU user account and my computer securely?

146
I am a METU personnel but I can not receive the messages from university administration sent to announcement lists. What should I do? (in Turkish)

145
How can I recover the files I have mistakenly deleted from my user account?

144
Can I transfer the virtual money left on my METU ID card back to my account?

143
How do I filter my incoming e-mails with Pine?

142
How can I unsubscribe from the "abc-l" list? (in Turkish)

141
I'd like to receive the messages sent to a list in a digest format. How can I change my subscription options? (in Turkish)

140
Can I form anonymous (whose attendants are not known) and non-anonymous (whose attendants are known), or open to all/specific category surveys by using the METU Survey Service?

139
For which department applications portfolio is required and when and where those should be submitted?

138
What should I do, in case of virus detection/infection?

137
How can I update the information for the applied program?

136
What should I do with spam e-mail?

135
How do I filter my incoming e-mails with Microsoft Outlook Express?

134
What should I do to subscribe to a list? (in Turkish)

133
How can I forward e-mails incoming to my METU mail account?

132
What is VPN Service?

131
How could i delete the files on the Central Servers?

130
How can I define a common password for the electronic lists I have subscribed? (in Turkish)

129
How can I find out about the final status of the disk space and my quota I have used up?

128
How can I create web pages by using my METU user account?

127
What measures does the CC take regarding spam/bogus e-mail?

126
How can I get information on LimeSurvey software?

125
How can I update the operating system of my computer?

124
How can I find out the MAC (physical) address on a BlackBerry Smartphone?

123
Why do I have to install a program for connecting eduroam?

122
What should I do to reactivate the IP access of my computer?

121
What is Internal IP Distribution Log? (In Turkish)

120
How can I apply to a new program?

119
How do I find out that my PC is infected by a virus?

118
My application has not been completed yet but I pressed the ‘EXIT’ button. What will happen now?

117
How can I find out my IP address?

116
How can I find out about the source of my network connection failure at the Dormitories?

115
What is an access token?

114
What is Spam and Malware?

113
How can I connect to eduroam wireless network via my iPhone?

112
WHO CAN MAKE USE OF CENTRAL LICENSED SOFTWARE, AND HOW?

111
How can i use METU VPN Service on my Android device?

110
How can I read e-mails in other folders such as OLDINBOX, SPAMBOX etc?

109
What are the METU Wireless Network Rules and Regulations for Use?

108
How can I find out the MAC (physical) address on a Windows Mobile Device?

107
Can Linux based operating systems be affected by viruses?

106
How can I use METU E-Mail Services with Mozilla Thunderbird?

105
How can I apply for a new e-list?

104
How can I create a vacation message?

103
Is it possible to apply a graduate program without ALES/GRE exam information?

102
What is eduroam?

101
What should I do after removing the virus from my computer?

100
How can i use METU VPN Service on Ubuntu OS installed devices?

99
How can I use METU E-Mail Services with iPhone or iPad?

98
How can I use METU Central E-Mail Services with Pine?

97
What to do if your school/field is not listed?

96
How can I use METU E-Mail Services with Microsoft Outlook?

95
My IP access has been restricted. How can I find out the reason?

94
How many total users can use METU VPN Service at the same time?

93
My Smart card has been changed. Would the available cash on my old card be transferred to my new card?

92
How to connect Wired Network?

91
What can I enter into the "Intendend Area" boxes?

90
Is there a licensed antivirus software at METU? If so, where can I download/get it from?

89
What is Host Trafic Log? (In Turkish)

88
What are the Dormitory Rooms Network Rules and Regulations of Use?

87
I have forgotten the password of an electronic list that I have subscribed, how can I get it? (in Turkish)

86
How can I obtain a new password?

85
I have subscribed to "abc-l" list with my e-mail address name_surname@domain. Can I change my subscription address without making any unsubscription-resubscription operations? (in Turkish)

84
What is Spyware?

83
How can I find out the MAC (physical) address on an Android Smartphone?

82
What is phishing?

81
What is Time Stamp, why is it have to be used? (In Turkish)

80
The information displayed on the screen of the Cash payment/load devices does not belong to me. What is the reason?

79
I do not prefer to enter my TCK No. What will be the consequences?

78
What is SPAMBOX?

77
How can I find out the MAC (physical) address on a Nintendo DS?

76
Who are the Türkiye eduroam members?

75
I am a METU student; can I subscribe to "genel-duyuru" list? (in Turkish)

74
Where can I direct my questions and problems regarding METU Survey Service?

73
How can i use METU VPN Service on my iPhone or Ipad?

72
How can I apply to the METU Survey Service?

71
How can I access METU Survey Service?

70
I forgot my METU user code password. Where can I apply?

69
The degree of the program information I want to apply is not in the list. What can I do?

68
How can I find out about the source of my network connection failure at the Departments/Units?

67
I cannot make remote desktop connection, what should I do?

66
How can I find out the MAC (physical) address on a Nintendo Wii?

65
The refund that I requested has still not been loaded to my smart card. What could be the problem?

64
If I encounter a Turkish character problem when sending and taking e-mails, what should I do? (In Turkish)

63
How do I filter my incoming e-mails with Horde?

62
While sending an e-mail I get the message "blocked by SpamAssasin" alert message. Why?

61
Can I modify a survey after activation?

60
How do I view the full header of incoming e-mail messages?

59
Does eduroam work in different environments?

58
Do I have to enter a recommendation letter for every applied program?

57
I am the administrator of "abc-l" list. Can I change the name of the list? (in Turkish)

56
What is the size of a user account quota?

55
I am the administrator of "abc-l" list. I do not remember the list admin password. How can I get it? (in Turkish)

54
What is IMAP and POP3?

53
How can I connect to the Central Server Systems from off-campus?

52
I do not want to receive messages from university administration via genel-duyuru etc. What can I do? (in Turkish)

51
I cannot connect VPN Service even if I entered my user code and password correctly. What could be the problem?

50
My smartcard is lost/stolen. What should I do?

49
Is it possible to start the application process without declaring a valid score received from the English proficiency and ALES/GRE exams?

48
Is it possible to apply a graduate program without the English proficiency exam result?

47
I was a graduated/not registered METU student and I didn’t apply before, how can I apply?

46
Who can use METU Survey Service?

45
I am getting a “not authorized” message on the web page I have created by using my METU user account. What should I do?

44
How can I see the responses to my surveys?

43
What to do, to make use of the services provided by the CC?

42
How can I create a survey using METU Survey Service?

41
What can be done if the activation mail does not arrive?

40
I am a member of "xyz-l" list. I clicked on the password reminder button to obtain my list membership password; but I did not receive the password yet. Is there something wrong? (in Turkish)

39
How can I find out the MAC (physical) address of the Ethernet adapter of my computer?

38
How can i use METU VPN Service on MAC OS X installed devices?

37
How can I find out the MAC (physical) address on a Nokia E5/E7?

36
I am over quota, what should I do?

35
What should I do to reactivate the IP access of a computer that I am responsible of as a coordinator?

34
How can I use METU Central E-Mail Services with Horde?

33
When I use ‘For Foreign Applicants’ link, what should be done if I have lost my "Password"?

32
I have loaded money to my smartcard from online balance loading sysytem (odtucard), the amount I have loaded has not been transferred to my smartcard. What should I do?

31
Is there a limit of my account for the Inbox directory or the other directories I have created for the e-mail messages or the other files I would like to keep?

30
How can I connect to the Central Server Systems from campus?

29
How can I use METU E-Mail Services with my Android installed device?

28
How to connect to eduroam?

27
Can I test the surveys before publication?

26
Virtual money that I have deposited on my smartcard was set to zero just after I deposited or after I used it for a few times. What should I do?

25
Can I change my e-mail address that consists of my name and surname in the format 'name.surname@metu.edu.tr'?

24
How can I transfer files and folders between my METU user account and my computer by using Horde File Manager?

23
How can I connect to INTERNET from dormitories?

22
The program information I want to apply was not listed. What can I do?

21
What can I do from METU User Account Management page?

20
Can I forward my e-mails that arrive at my METU user account after I graduate?

19
How can I find out the MAC (physical) address of the wireless adapter of my computer?

18
METU VPN Service Use Policy

17
Program that I want to apply does not require the letter of recommendation. How can I proceed?

16
My password is not asked when I try to connect VPN Service. What Should I do?

15
What is security level of eduroam?

14
My Letter of Intention is longer than 2400 characters. What can I do?

13
What should I do to protect my computer against viruses?

12
I am a METU staff. Can I get an ID card for my relatives?

11
My activation process was completed successfully. What can I do for the next step?

10
How can I access to The Resources of METU Library from outside of METU?

9
My Internet connection is very slow. What is the problem?

8
I frequently disconnect/can not connect to the eduroam network?

7
How can I get help for technical errors encountered during the application?

6
How can I access to my e-mails located on the central e-mail server?

5
In case of the need to change my Smart ID card, would the virtual money on my old card be transferred to my new ID card?

4
How can I change my password? What should I beware of in picking a new password?

3
I cannot send a message from my METU account to an external e-mail address which has been directed to an address in METU. Why?

2
I am a member of "abc-l" list but I can not receive the messages sent to the list anymore. What may be the problem? (in Turkish)

1

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